InterAct will provide continuing consultation to help your service organization become a learning organization that makes knowledge of business and communication skills and customer satisfaction and retention as important as technical knowledge.
InterAct doesn’t begin and end with a workshop program. We provide follow-up reinforcement programs to build on the enthusiam generated in workshop training and cement the foundation of the workshop skills.
Your front-line Field Service and Tech Support teams will become Customer Retention Managers focused on long-term customer loyalty.
InterAct is your partner throughout all stages of the customer retention process.
Stan Bigelow Trainer
Stan is an internationally recognized expert in the field of business and communication skills for the services industries. A highly effective trainer, dynamic speaker and insightful visionary and consultant, Stan works with large and small service organizations to develop Information and Communication Age business and communication skills. With more than twenty-five years of experience working with the service industry, he is widely recognized for his comprehensive knowledge of field service; his unique training approach in developing business solutions to achieve long-term customer partnerships; and his insight, humor, and warmth. Stan captivates his listeners with personal stories and his real-life knowledge of the field of service.
Stan has spoken at the AFSMI Conference for many years. He has spoken at numerous AFSMI Chapter Meetings and has also been a speaker at the Health Tech Conference, Association for Manufacturing Technology, American Machine Tool Distributorsi Association, National Association of Service Managers, Service Industry Association, other national service industry organizations as well as National Service Meetings at numerous service companies.
Stan has also maintained a private couseling practice for twenty-five years. He speaks regularly at numerous professional services organization meetings and conferences
Sandy Campbell Training Consultant
As a Training Consultant, Sandy has partnered with major national and international business clients in the services industries in developing and implementing training programs to meet their companys’ needs. She has a broad knowledge of service industry issues and trends.
As Managing Editor of InterAct’s monthly publication, Sandy has conducted in-depth interviews with hundreds of key service industry leaders, service managers, and front-line service team members on a variety of service issues. She has also written numerous articles for a variety of service journals.
Sandy has a BA in sociology with minors in philosophy and art. Call him to discuss your training solutions to meet your service organization needs and goals and strengthen the skills of your team members.