It’s so easy for us to be technical and jump to the conclusion that we’ve seen the problem before. The customer says something and we don’t take time to listen to the rest of the story. Our team structured a workshop follow-up role-play about listening. Workshop reinforcement has helped me to see that we need to stand back and listen.
The InterAct newsletter is available in both eformat and hard copy. Please let us know which you prefer for your complimentary subscription.
For more information about InterAct Comprehensive Training Solutions or to receive a three-month complimentary subscription to our monthly newsletter, send us an email: sandy@interactstanbigelow.com, call Sandy at 304.258.1611, or send us a fax: 304.258.2003.